Privacy policy
Last updated: August 20, 2026
At *My Herbals*, we respect your privacy and are committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, protect, and handle information when you visit or use our website.
By using our website, you agree to the practices described in this Privacy Policy.
## 1. Information We Collect
When you visit our website, contact us, create an account, or place an order, we may collect information such as:
* Name
* Mobile number
* Email address
* Billing and shipping address
* Order and transaction details
* Information provided through customer enquiries or support requests
* Other information that you voluntarily provide to us
We may also automatically collect limited technical information such as IP address, browser type, device information, and website usage information for security, functionality, analytics, and improving our website.
## 2. How We Use Your Information
We may use the information collected from you to:
* Process and fulfil your orders
* Arrange delivery of your purchases
* Contact you regarding your order or enquiry
* Provide customer support
* Provide information about our products and services
* Improve our website and customer experience
* Maintain website security
* Prevent fraudulent or unauthorised activities
* Maintain necessary business and transaction records
* Comply with applicable laws and regulations
We use your information only for legitimate purposes connected with our business, website, and services.
## 3. Protection of Your Information
My Herbals takes reasonable and appropriate measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.
However, no method of transmission or storage over the internet can be guaranteed to be completely secure. Therefore, while we take reasonable precautions to protect your information, absolute security cannot be guaranteed.
## 4. Sharing of Information
My Herbals does not sell or commercially trade your personal information.
We may share limited personal information when it is reasonably necessary to provide our services, process an order, arrange delivery, process payments, maintain website functionality, provide technical support, or comply with applicable legal requirements.
For example, information such as your name, address, mobile number, and order details may be shared with the relevant delivery or service provider when necessary to fulfil your order.
We share only the information reasonably required for the relevant purpose.
## 5. Payment Information
If online payment facilities are available on our website, payments may be processed through third-party payment service providers.
My Herbals does not intend to store complete debit card or credit card numbers, banking passwords, PINs, or other sensitive payment credentials on its own website servers.
Payment information is handled according to the applicable payment service provider's terms and security practices.
## 6. Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, improve website performance, understand website usage, and enhance the customer experience.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of the website.
## 7. Marketing Communications
If you provide your contact information, we may contact you regarding your orders, enquiries, products, services, offers, or other relevant information.
You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.
## 8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, business records, legal requirements, dispute resolution, and other legitimate business purposes.
When information is no longer required, we may delete or securely dispose of it, subject to applicable legal and regulatory requirements.
## 9. Children's Privacy
Our website is intended for general users and is not specifically directed towards children.
We do not knowingly collect personal information from children in circumstances where such collection is not permitted by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.
## 10. External Links
Our website may contain links to external websites or online services.
Once you leave the My Herbals website, the privacy practices of the external website will apply. My Herbals is not responsible for the privacy practices, content, or security of external websites.
## 11. Your Privacy Requests
Subject to applicable law, you may contact us regarding your personal information and may request correction of inaccurate information or make other applicable privacy-related requests.
We may require reasonable verification before processing a privacy-related request.
To make a privacy-related request, please contact us using the contact details provided below.
## 12. Changes to This Privacy Policy
My Herbals may update this Privacy Policy from time to time to reflect changes in our business practices, website, technology, or applicable legal and regulatory requirements.
Any updated Privacy Policy will be published on this page with the revised effective date.
## 13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
*My Herbals*
*Email:* [Your Official Email Address]
*Phone:* [Your Official Contact Number]
*Address:* [Your Business/Registered Address]
We are committed to respecting your privacy and handling your personal information responsibly and transparently.
